FAQ

Questions we hear most.

Does the EU AI Act apply to my UK business?: It can. The EU AI Act is the EU’s law setting rules for how AI can be used. If you sell AI-enabled products or services into the EU, or the output of your AI tools is used there, parts of it can apply to you alongside UK GDPR.
Is this legal advice?: No. We provide structured guidance and documentation built on compliance best practice. For a formal legal opinion, speak to a qualified solicitor.
What is 'shadow AI'?: “Shadow AI” means AI tools staff start using without telling anyone — usually free assistants in a browser tab. It is the most common way personal or confidential information ends up somewhere nobody has checked.
How long does the free check take?: Most businesses complete it in under ten minutes and get a risk summary immediately.

Contact

Email info@trestano.com and we'll respond within one working day.

Privacy

Trestano is the data controller for the information you give us. We collect only what we need to produce your results: your company name, sector, employee band, whether you have EU customers or staff, and the details of each AI tool you record. If you create an account we also store your email address.

We use that information to generate your risk ratings and documents, to keep your register available when you return, and to email you about your account. We do not sell your data and we do not use it to train AI models. Data is stored on servers in the UK and EU, encrypted in transit and at rest, and access is restricted to staff who need it to run the service.

Anonymous registers that are never claimed by an account are deleted after 12 months. Account data is deleted within 30 days of you closing your account. Under UK GDPR you can ask for a copy of your data, correct it, delete it, or object to how we use it — email info@trestano.com and we'll respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Terms

By using Trestano you agree to these terms. Trestano provides software that helps you record the AI tools your business uses, rates them against published UK and EU guidance, and generates policy and assessment documents from your answers. It is guidance and documentation support — it is not legal advice and does not create a solicitor-client relationship. You remain responsible for your own compliance decisions.

Your results depend entirely on the accuracy of the information you enter. You agree to keep your account details secure, to use the service lawfully, and not to resell or redistribute the generated documents as a compliance product of your own. You keep ownership of the content you enter and of the documents produced from it.

Paid plans are billed as shown on the pricing page — one-off for Starter, monthly in advance for Pro. You can cancel a subscription at any time and it will run to the end of the paid period; we don't refund part-months. To the extent the law allows, our total liability is limited to the amount you have paid us in the previous 12 months, and we are not liable for regulatory penalties arising from your own use of AI. These terms are governed by the law of England and Wales. We may update them and will tell registered users by email before material changes take effect.